Support
Frequently Asked Questions
Clear answers about Aura Oath products, shipping, returns, and the symbolic nature of our ritual goods.
How are bracelet prices calculated?
Each bracelet is priced individually. Choose your wrist size and quantity on its product page. Any valid coupon is applied separately under its terms.
Can I use a coupon code?
If you have a valid coupon, enter it at checkout. Eligibility and terms depend on the code.
What’s included with my bracelet?
Each individual bracelet includes its own gift box. The Abundance Set includes one gift box for all four bracelets. Loose crystal-chip products come in their own pouch. Choose your wrist size on the product page before adding your bracelet to the cart.
How long does shipping take?
Orders ship within 24 hours. Estimated U.S. delivery: 8–12 calendar days after dispatch. Standard shipping is free to the destinations available at checkout. The Abundance Set is currently available for U.S. delivery only. Standard shipping includes tracking. Customs clearance, holidays, and local delivery conditions may affect the estimate.
What does Aura Oath sell?
Aura Oath sells intention bracelets made with crystal beads and packed in a hard gift-ready box. Each bracelet is designed as a tactile reminder for a chosen intention such as Protection, Love, Calm, Clarity, Renewal, or Abundance.
Are these physical products?
Yes. Aura Oath products are physical bracelets with gift-ready packaging. Digital content may support the shopping experience, but the product you purchase is a tangible item.
How should I choose a bracelet?
Start with the intention that feels most relevant to your current season: Protection, Love, Calm, Clarity, Renewal, or Abundance. Explore the matching collection; each intention can include several bracelet designs.
Do the products promise specific outcomes?
No. Our bracelets are symbolic reminders for reflection, routine, and mindful gifting. They are not designed to promise a specific personal, spiritual, relationship, or money result.
Where do orders ship from?
Our bracelets are hand-strung to order in Yiwu, China, and shipped directly to you with tracking.
How do I track my order?
You can check your shipment on our Track Order page. For help with tracking, email [email protected] with your order number.
What if my item isn’t right for me?
Contact [email protected] within 30 days of delivery with your order number and the item you’d like refunded. We’ll refund the amount you paid for that item to your original payment method. No return or return postage required. See our Shipping & Returns policy for full details.
What if my item arrives damaged or incorrect?
Email us within 30 days of delivery with your order number and a clear photo. Once we verify the issue, you can choose a free replacement or a refund. This also covers a bracelet we made to the wrong size.
How do I contact support?
Email [email protected]. Please include your order number for questions about an existing order.