Information we collect

We may collect information you provide directly, such as your name, email address, shipping address, order details, customer support messages, and any details submitted through forms on the site.

If you use a chart-based experience, you may choose to provide birth-related inputs such as birth date, birth time, and birth location. These inputs are used to calculate placements and generate your symbolic report.

How we use information

• To provide website features, chart-based reports, customer support, and order-related services.
• To prepare, fulfill, and communicate about purchases.
• To improve site performance, product presentation, and customer experience.
• To protect the site from misuse, fraud, security incidents, and technical errors.
• To send service updates or marketing messages when permitted by your choices.

Cookies, analytics, and advertising choices

Necessary cookies support the shopping cart, checkout, PayPal, security, and your saved privacy choices. They are required for these features to work.

For visitors whose location is verified as the United States, we provide a notice and allow Analytics and Advertising technologies by default. Session Recording remains off unless you turn it on. You can opt out or change any optional choice at any time. For visitors outside the United States, or when location cannot be verified, optional technologies remain off until you choose to allow them.

Analytics covers Google Analytics and basic visit attribution used to understand how the shop is used. Session Recording covers Microsoft Clarity, which may record interactions and sessions when you enable it; private account, order-confirmation, and pay-for-order pages are excluded. Advertising covers the Meta Pixel and campaign measurement. If Advertising is allowed when an order is created, the site may also report that purchase to Meta through a server connection using the order’s recorded privacy decision.

Use Privacy choices in the site footer to review or change these settings. Withdrawing a choice stops future optional tracking from that browser after the change is applied; it cannot retract information already sent before withdrawal. When the site receives your browser’s Global Privacy Control signal, Advertising tracking is kept off.

Payments and order processing

Payments are processed through third-party payment providers. Aura Oath does not store full payment card numbers on its own servers. Payment providers may collect and process payment details according to their own terms and privacy practices.

Sharing information

We may share information with service providers who help operate the site, process orders, provide hosting, analytics, email delivery, payment processing, fraud prevention, shipping, and customer support. We may also disclose information if required to comply with applicable law, enforce site terms, or protect rights and safety.

Data retention

We keep information only as long as reasonably needed for the purposes described here, including order records, support history, business operations, security, tax, accounting, and compliance needs.

Your choices

You may contact us to request access, correction, or deletion of personal information where applicable. You can also unsubscribe from marketing emails using the link in those emails.

Children

Aura Oath is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and respond.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission or storage system is completely risk-free, so we cannot promise absolute security.

Changes to this policy

We may update this Privacy Policy as our site, services, or legal obligations evolve. The updated date at the top of this page shows when it was last revised.

Contact

For privacy questions, order-data requests, or order-related support, contact support@auraoath.com or visit our Contact page.