Shipping from Our Workshop

Every Aura Oath bracelet is hand-strung to order in Yiwu, China, and shipped directly to you. If you provide your bare-wrist measurement in cm or inches at checkout, we’ll adjust the bead count for your fit.

Orders ship within 24 hours. Dispatch means your parcel has been handed to the carrier.

Free U.S. Standard Shipping

Standard shipping to the United States is free and includes tracking. Estimated U.S. delivery: 8–12 calendar days after dispatch. Delivery times are estimates; customs clearance, holidays, and local delivery conditions may affect arrival.

For destinations outside the United States, contact [email protected] before ordering for available shipping options and delivery estimates.

Our 30-Day Satisfaction Guarantee

If your item isn’t right for you, email [email protected] within 30 days of delivery. Include your order number and tell us which item you’d like refunded. You don’t need to show that the item is defective to request a satisfaction refund.

Once we verify your purchase, we’ll refund the amount you paid for that item to your original payment method. You won’t need to send it back or pay return postage. We won’t deduct the cost of your original free U.S. shipping.

This guarantee also applies to bracelets adjusted to your wrist measurement. Sharing why the item wasn’t right for you is optional.

Damaged, Incorrect, or Incorrectly Sized by Us

If your item arrives damaged, we sent the wrong item, or we made your bracelet to the wrong size, email us within 30 days of delivery with your order number and a clear photo. Once we verify the issue, you can choose a free replacement or a refund. You don’t need to return the item.

Missing Parcels

If your parcel appears to be missing, contact us with your order number. We’ll check the tracking with the carrier. If the parcel is confirmed lost, you can choose a replacement at no extra cost or a refund. You don’t need to wait for delivery to report a missing parcel.

Refund Amount and Payment Method

Refunds reflect the amount actually paid for the affected item, including any discount applied at checkout. For a multi-item order, we use the discounted amount allocated to that item in your order. Any associated tax refund is handled through the original order and payment system.

Refunds go to your original payment method. The time it takes to appear in your account depends on your payment provider or bank. If a refund hasn’t appeared, contact us so we can help check its status.

Contact Us

Email [email protected] with your order number for help with an existing order.